Privacy Policy

1. Information We Collect

We collect the following types of information:

• 1.1 Personal Information

  Account Information: When you create an account or subscribe to our AI service, we may collect your name, email address, and payment information (processed through third-party payment systems).

  Contact Information: If you contact us via email (support@enqui.ai) or through in-app support, we may collect your name, email address, and any information you provide in your message.

  Device Information: We may collect device-specific information such as device type, operating system, unique device identifiers, and IP address for compatibility and security purposes.

• 1.2 Usage Information

  App Usage Data: We collect data on how you interact with our mobile app and AI service, including features used, subscription plan details, and session duration. Analytics Data: We use analytics tools to collect anonymized data about app performance, user behavior, and errors to improve our services.

• 1.3 Payment Information

  Payment details for in-app subscriptions are processed by third-party payment processors (e.g., Apple App Store or Google Play Store). We do not directly collect or store credit card numbers or other sensitive payment information.

2. How We Use Your Information

We use the collected information for the following purposes:

• Providing Services: To provide, maintain, and improve our AI service and mobile app, including processing in-app subscriptions and providing personalized features.
• Customer Support: To respond to your inquiries, provide technical support, and process refund or cancellation requests.
• Analytics and Improvements: To analyze usage patterns, troubleshoot issues, and improve the functionality and user experience of our app and services.
• Communication: To send you updates related to the services, such as subscription confirmations, renewal reminders, or responses to support requests.
• Security: To detect and prevent fraud, unauthorized access, or other illegal activities.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Third-Party Payment Processors: Payment information for in-app subscriptions is shared with Apple App Store, Google Play Store, or other payment providers for transaction processing.
• Service Providers: We may share data with trusted third-party service providers (e.g., analytics or cloud hosting providers) who help us operate our app and services, provided they agree to protect your data.
• Legal Compliance: We may disclose information if required by law, such as in response to a court order, subpoena, or other legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring organization with continued protection as outlined in this policy.

4. Data Storage and Security

<strong>Storage:</strong> Your personal information is stored on secure servers operated by us or our trusted third-party providers.

<strong>Security Measures:</strong> We implement industry-standard security measures, such as encryption and access controls, to protect your data from unauthorized access, loss, or alteration.

<strong>Retention:</strong> We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, account data may be retained for the duration of your subscription, and usage data may be anonymized for analytics purposes.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Update: You can access or update your account information through app settings or by contacting us at support@enqui.ai.
• Unsubscribe: You can cancel your in-app subscription at any time through Apple App Store, Google Play Store, or by contacting us.
• Opt-out: You can opt out of non-essential communications (e.g., marketing emails) by following the unsubscribe instructions in our emails or contacting us.
• Data Deletion: You can request deletion of your personal information, subject to legal or contractual obligations, by emailing support@enqui.ai.
• Regional Rights: Depending on your location (e.g., GDPR for EU residents or CCPA for California residents), you may have additional rights such as requesting copies of your data or limiting certain types of processing.

6. Third-Party Services

<strong>App Stores:</strong> In-app purchases are processed by Apple App Store or Google Play Store, which have their own privacy policies. Please review their policies for details on how they handle your payment information.

<strong>Analytics Providers:</strong> We use third-party analytics tools (e.g., Google Analytics) to collect anonymized app usage data. These providers may use cookies or similar technologies as described in their privacy policies.

<strong>Links to External Sites:</strong> Our website or app may contain links to third-party websites. We are not responsible for their privacy practices, and you should review their policies before providing personal information.

7. Children's Privacy

Our mobile app and AI services are not intended for use by individuals under the age of 13 (or applicable consent age in your jurisdiction). We do not knowingly collect personal information from children. If we learn that a child's data has been collected, we will take steps to delete it immediately.

8. International Data Transfer

If you are located outside the United States, your information may be transferred to and processed in the United States or other countries where our servers or service providers are located. We ensure that such transfers comply with applicable data protection laws, including appropriate safeguards for cross-border data transfers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website enqui.ai and in the mobile app with an appropriate updated effective date. We recommend that you periodically review this policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

• Email: support@enqui.ai
• In-App Support: Access the support feature in the mobile app.

We strive to address your concerns promptly in accordance with applicable laws.